SIAMP TEST ENGINE, SIAMP EXAM BLUEPRINT

SIAMP Test Engine, SIAMP Exam Blueprint

SIAMP Test Engine, SIAMP Exam Blueprint

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EXIN SIAM Professional Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
What is unlikely to be included in the outline business case for NEWGEN?

  • A. Proposed future services
  • B. Boundanes of responsibilities
  • C. Procedures from internal providers
  • D. Measurements of benefits

Answer: C

Explanation:
Outline Business Case Components:
An outline business case typically includes the boundaries of responsibilities, measurements of benefits, and proposed future services.
The business case should provide a clear justification for the initiative, detailing expected benefits, costs, risks, and impact on the organization.
Boundaries of Responsibilities:
This section defines who is responsible for what aspects of the project, ensuring clear accountability and delineation of duties.
Measurements of Benefits:
This part outlines how the success of the project will be measured, detailing the specific benefits that the project aims to achieve and how these benefits will be quantified.
Proposed Future Services:
This section describes the new or improved services that will be offered as a result of the project, giving stakeholders an understanding of what to expect.
Procedures from Internal Providers:
Procedures from internal providers typically relate to operational details and specific processes rather than the strategic or high-level overview provided in a business case.
The focus in the business case is on the what and why, rather than the detailed how, which is more relevant in procedural documentation.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Business Case Development ITIL 4: Direct, Plan and Improve (DPI), Section on Business Cases


NEW QUESTION # 56
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for What is the best way for ZYX to ensure effective metrics are in place to improve services?

  • A. Proceed with the set of metrics that SIAMRUS has previously used with other service providers
  • B. At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.
  • C. Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers
  • D. Take the set of metrics currently used by ZYXS and apply them across all service providers

Answer: B

Explanation:
* Current State Assessment:ZYX companies currently lack a unified set of performance targets and metrics, leading to inconsistent service performance assessments.
* Governance and Alignment:Effective governance in a SIAM model requires standardized metrics to drive improvement across all service providers. This ensures comparability and unified improvement goals.
* Stakeholder Engagement:Involving representatives from each ZYX company at the IT steering group meeting promotes buy-in and ensures the metrics are relevant and acceptable to all parties.
* Internal vs. External Metrics:While external metrics provided by SIAMRUS or those from the ZYXS IT director can offer insights, they may not be fully aligned with ZYX's specific needs and context.
Directly adopting these without consensus can lead to misalignment and resistance.
* Pilot Testing:Running a pilot with metrics from the ZYXS IT director could provide practical insights but does not guarantee consensus or applicability across all service providers.
* Common Metrics Agreement:By agreeing on a common set of metrics in a collaborative forum (the IT steering group meeting), ZYX ensures these metrics are tailored, accepted, and effective in driving improvements across the board.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management
* SIAM Professional Body of Knowledge (BoK), Metrics and Reporting Sections


NEW QUESTION # 57
ZYXS has been appointed as the service integrator The CIO of ZYX would like to disband the IT Steering Group. She wants the former Product Development Forum to be expected to include representatives from every provider.
This new body will be known as the Services Steering Group (SSG). The responsibilities of the SSG will include approving the design and funding for new products and services and the supporting architectures, setting policies for related governance, and considering new technologies that can assist with achieving the goals of the ZYX corporate strategy. The SSG will be chaired by the ZYXS IT Director.
The representatives of the SSG must be empowered to take decisions on behalf of their organizations What type of structural element is this steering group*?

  • A. Strategic governance board
  • B. Working group
  • C. Service design forum
  • D. Tactical governance board

Answer: A

Explanation:
SSG Responsibilities:
The SSG is responsible for approving the design and funding for new products and services, setting policies for related governance, and considering new technologies to achieve corporate strategy goals.
Strategic Nature:
These responsibilities are strategic in nature, focusing on high-level decision-making, long-term planning, and alignment with corporate strategy.
The board's role is to provide strategic direction and oversight for the SIAM ecosystem.
Empowerment and Decision-Making:
The representatives in the SSG must be empowered to make decisions on behalf of their organizations, indicating a high level of authority and responsibility.
Structural Element:
Given its role and responsibilities, the SSG is best categorized as a strategic governance board, providing direction and governance at the highest level.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Governance Structures ITIL 4: Direct, Plan and Improve (DPI), Section on Governance


NEW QUESTION # 58
rhe corporate strategy of ZYX contains these objectives
*Ensure delivery against contracts
Invest in and train all ZYX staff
Control staff costs
Reduce operating costs
Be ready to adapt to change
Fhe ZYX SIAM strategy including the outline business case and outline SIAM model, has been created by the ZYXH CIO It will be considered for approval at the next neetmg of the ZYX Board of Directors in one week.
rhe strategy proposes that:
SIAMRUS is the external service integrator
ZYXS. ZYXD and the development team from ZYXUK will form a new internal service provider, led by the current ZYXS IT Director The ZYXS IT Director will continue to report to the ZYXH CFO in the new structure The ZYXS IT Director has e mailed a formal complaint directly to the CEO about this strategy She believes that a hybnd service integrator structure, using capabilities from both SIAMRUS and ZYXS, would be a better option for ZYX What should ZYXS do to get the ZYXS IT Director to buy into the SIAM strategy?

  • A. Resend copies of the outline business case and the outline SIAM model to the ZYXS IT Director
  • B. Carry out an awareness campaign to brief all staff in ZYXS ZYXD, and ZYXUK
  • C. Ask the ZYXH CFO and ZYXH CIO to meet with the ZYXS IT Director to understand her concerns
  • D. Remind the ZYXS IT Director that the ZYX Board of Directors will make the final decision on the SIAM strategy

Answer: C

Explanation:
Introduction:
* Addressing the concerns of the ZYXS IT Director is crucial for gaining buy-in and ensuring the successful implementation of the SIAM strategy.
Analyzing the Options:
* Option A:
* Involves a direct meeting with the ZYXH CFO and ZYXH CIO to understand and address the IT Director's concerns.
* This approach fosters open communication and helps in addressing any valid concerns or objections.


NEW QUESTION # 59
The outline SIAM model has been determined.
-SIAMRUS will be the service integrator.
-The development teams from ZYXS and ZYXUK will merge to provide global application development and support services
-ZYXS will also provide a centralized service desk, desktop support, and field engineer support.
-OUTSCO will provide hosting e-mail services, the wide area network, and local area networks under new contracts
-All services currently hosted by ZYXS or ZYXD will transfer to OUTSCO
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The merger with the Tokyo-based competitor has started and is expected to complete in 3 months' time. As part of the merger the services currently provided by the Tokyo-based internal functions will transfer to ZYXS and ZYXUK. The planning for this has only just started, there is insufficient time to create and test a detailed plan What is the most appropriate implementation approach for the ZYX SIAM model?
What is the most appropriate implementation approach for the ZYX SIAM model?

  • A. Phased approach by incumbent service provider
  • B. Phased approach by ZYX organization and location
  • C. Phased approach by service or group of services
  • D. Big bang with all service providers onboarded at once

Answer: C

Explanation:
Understanding the Scenario:
* SIAMRUS will be the service integrator.
* Merging development teams from ZYXS and ZYXUK to provide global application development and
* support.
* ZYXS will provide centralized service desk, desktop support, and field engineer support.
* OUTSCO will provide hosting, e-mail services, WAN, and LAN under new contracts.
* Services currently hosted by ZYXS or ZYXD will transfer to OUTSCO.
* Merger with Tokyo-based competitor transferring services to ZYXS and ZYXUK, with planning just starting.
Analyzing the Options:
* Option A:Big bang approach risks overwhelming resources and causing significant disruptions.
* Option B:Phased approach by organization and location might introduce inconsistencies and complicate management.
* Option D:Phased approach by incumbent service provider may not address all service areas effectively.
Selecting the Optimal Approach:
* Option C:Phased approach by service or group of services ensures that each service or related group of services is transitioned smoothly and managed effectively. It allows for controlled testing and integration, minimizing risks and ensuring continuity.
Justification:
* This approach provides flexibility and ensures that each service can be managed individually, allowing for adjustments as needed.
* It aligns with best practices in ITIL and SIAM for managing complex transitions and integrations effectively.


NEW QUESTION # 60
......

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